Hot Toys Canada Pre-order Toronto toy statue Store
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Frequently asked questions

Do I need to setup an account?
It is recommended to setup an account as it will help us keep track of your orders and offer discounts when you hit goals for being a repeat customer.
Can I pay in CAD?
Yes, just send us an email and we can get your order placed in CAD.
Are there duties on statues?
Yes, there is a 6.5% duty charge on statues.
Can I purchase a pre-order item and an in-stock item together?
Pre-order and in-stock orders should be seperated so we can make tracking easier and send out the in-stock item right away.
What if I have a problem with the item I purchased?
Please send us an email with any issues that you may have and we will work to resolve it.
Can I return an item I purchased?
All items are final sale as we order a specific amount of products from our supplier based on what is ordered. For issues or damaged products please send us an email.
What if I want someting but it's not the site?
Send us an email or contact us via Facebook and we can look into your request. Our supplier has hundreds of products listed so we may be able get it for you.
How long will my pre-order take?
Pre-order items usually arrive within a few week to a year.
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